Frequently Asked Questions
Everything you need to know about sustainable style.
What materials are used in ECOBAGS products?
We prioritize the planet by using 100% organic cotton, recycled polyester, and biodegradable plant-based fibers. Every material is ethically sourced and certified for sustainability.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that return shipping is carbon-neutral to align with our environmental mission.
Are your bags waterproof?
Many of our collections feature a non-toxic, PFC-free water-resistant coating. While they can withstand light rain, we do not recommend submerging them in water.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer wholesale or bulk discounts?
Yes, we provide special pricing for eco-conscious businesses and large events. Please contact our support team with your requirements for a custom quote.